Refund policy

We want you to love your Lamori silk. If something isn't right, you can return it within 30 days of delivery.

Return eligibility

Items must be unused, unworn and unwashed, in their original packaging with any tags attached.
Because our products are worn on the hair, face and body, we can't accept returns of items that have been used or washed.
Gift cards and items marked as final sale can't be returned.

How to start a return

Email us at mark@lamorisilk.com within 30 days of delivery with your order number and the item(s) you'd like to return.
We'll reply with your return authorization and the address to send it to.
Pack the item(s) securely and ship them back. We recommend a trackable shipping service, as we can't be responsible for returns lost in transit.

Packages sent back without a return authorization may not be accepted.

Return shipping

Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective, or we sent you the wrong item. Original shipping charges are non-refundable.

Refunds

Once your return arrives and is inspected, we'll email you to confirm. Approved refunds are issued to your original payment method within 5 business days. Depending on your bank or card issuer, it may take a few additional days for the credit to appear.

Exchanges

The fastest way to get a different color or size is to return the original item for a refund and place a new order.

Damaged, defective or incorrect items

If your order arrives damaged, defective or isn't what you ordered, email mark@lamorisilk.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund, including shipping, at no cost to you.